About ÉLITE

OUR STORY

ÉLITE is one of the brands of Minray products founded in 2014 with a simple motto in mind, Find and produce creative products for our customers to solve problems in life. To live up to our motto, we have established these guiding principles that we adhere to every day!

  • Earn Your Trust

    We believe our customers’ trust in us is fundamental to their shopping experience. We are dedicated to high standards of quality and service to make certain that you can always rely on us. We impose strict quality controls on everything we sell. We manually double check everything before it is packed and shipped, giving you complete peace of mind when shopping with us.

    • Genuine Care

    We believe that every step and detail matter when it comes to your shopping experience. It is a team effort, and internally we have clear guidance to communicate our philosophy. Everyone on our team is dedicated to perfect your experience. This is our Products team, our Customer Service team, and our Logistics team. We care, every step of the way.

    • Keep it Simple

    Our goal is to create a hassle-free shopping process for you to make it easy to shop with us. This means no confusing policies or complicated forms.
    If you have questions or concerns, our Customer Service team is here to help 24/7! Every day we are constantly looking to simplify more and improve your experience.

    • Deliver Happiness

    We believe that every order is an opportunity to make someone happy.
    It is our everyday joy and goal to deliver happiness to our customers with an enjoyable experience. We hold this at heart and it has been a constant motivation for us to keep improving!

     

    OUR PROMISES TO YOU

    With every order, we promise to our customers:

    • Fast Shipping
      All orders will be shipped within 24 hours from the time of your order!
      Everything you order has corresponding stock in our warehouses, we do not sell what we cannot ship within 24 hours.
    • 24/7 Support
      If you have a question or problem, we will be there.
      We have a 100% same-day response rate, including weekends and public holidays, all year round.
    • Privacy
      Your privacy is of paramount importance to us.
      Customer privacy is a serious matter to us and we have strict policies in place to limit and control access to all customers related information.


    OUR COMMITMENTS TO SOCIETY

    As we grew, we recognize the growing impacts of our actions and we are committed to do our part to create a better world.
    We are committed to:

     

    • Environmental Protection
      We are committed to minimizing our impact on the environment.
      We aim to reduce our waste from both packaging and shipping as much as possible, whilst also using recycled material wherever possible.
    • Equal Opportunities
      We do not allow for any unethical discrimination on the basis of race, gender, sexual identity, age, marital status, pregnancy status, mental or physical disability.
    • Animal-Friendly
      We are committed to nurturing an animal-friendly environment, they even come to work with us!
      We are strictly against selling any product that may be of harm to animals.


    FEEDBACK

    Help us to improve by giving us your feedback here. or at rose@itlite.com
    We are always happy to hear your thoughts and we welcome any feedback you have.